Testimonials

I have been working with the Encore team for over 20 years.  I appreciate their customer service, attention to detail and outstanding knowledge.  Dennis and Joe always do what’s best for my company.  I highly recommend them.

Doug Taylor and the Engineering team [of Encore Broadcast Solutions] have not only been fun to work with but have stood behind their electronic equipment and the installation of this equipment.   Encore upgraded the audio-visual system in our Emergency Operations Center from a “homeowner” system to a more robust and capable system.   While we added several new features – such as additional projectors, smart boards and a new system controller, Doug and his team were able to build upon our existing system and re-use some parts of this system which helped lower our cost to upgrade.

 

Building upon our existing system did create several installation challenges which Doug and his team overcame and has contributed to a few operational glitches since the upgrade. Encore has been very quick to provide technical support when we have needed it and quickly remedy all the situations that have presented themselves.   As much as anything I value the time Encore has taken to explain the how and why of the system.

For over a decade Encore has provided first class sales and service to our organization.  As their name implies, they keep coming back.  They help evaluate our needs before we order.  While the order is processed they stay in close contact.  When the order arrives they help us make sure everything is accounted for. During the installation they check up to see if everything is working properly.  In short, they are with us every step of the way.

 

I consider Encore much more than just a vendor.  They are partners with us in every way.  They care about the product we produce and the people who produce it.  Recently, a friend from out of town came to see our control room.  I walked them behind our racks filled with equipment to show off the cabling which was installed to perfection.  I summed it up with one word… Encore.

 

I wish everyone answered my phone calls and returned emails as quickly as Encore does.  I used to think I was getting special service because I’ve known Encore for so long, but as I talk with others in the industry, I hear the same over and over.  Encore cares.

 

Most in our industry are not exposed to hands-on opportunities or to even see expensive equipment prior to purchasing it.  Encore not only meets us at conferences like NAB, but they host local exhibits from major manufacturers that offers us a close up look and training you don’t receive from a box house.

 

Our organization has a comfort level and trust with Encore that simply does not exist with other vendors.  Thank you Encore for being there when we need you.

EBS has been an ongoing source of technology acquisition and information. Our relationship has given me opportunities to recommend EBS to many of my partners in the industry. I know that with a phone call I can have my technology needs met and satisfied in short order. Kudos Glenn!

Ross Weigandt and the team at Encore Broadcast Solutions recently completed a TV studio project at Lee High in Jacksonville, Florida. They were awarded the bid through a statewide bid process. They assembled all of the equipment in a timely manner and made sure that everything was bundled, labeled and organized. The training that they provided to the teachers met all of their requirements and Ross made sure that if they had any further questions that his cell phone was always available. Duval County Public Schools has used Encore Broadcast for many years on many projects. We have found them to be a reliable and professional vendor in all of their projects before and after the job has been done.

Encore Broadcast provided us with a quick installation of our new studio and professional training to ensure we were maximizing the use of our new equipment.  Customers can expect a high level of support and quality products.