Doug Taylor and the Engineering team [of Encore Broadcast Solutions] have not only been fun to work with but have stood behind their electronic equipment and the installation of this equipment. Encore upgraded the audio-visual system in our Emergency Operations Center from a “homeowner” system to a more robust and capable system. While we added several new features – such as additional projectors, smart boards and a new system controller, Doug and his team were able to build upon our existing system and re-use some parts of this system which helped lower our cost to upgrade.
Building upon our existing system did create several installation challenges which Doug and his team overcame and has contributed to a few operational glitches since the upgrade. Encore has been very quick to provide technical support when we have needed it and quickly remedy all the situations that have presented themselves. As much as anything I value the time Encore has taken to explain the how and why of the system.
